Brief Explanation I make it a point to give my customers top notch service.
To me, it's not just about their security system and that their security system is the best that they can get. It is also about their experience when their security system gets set up and if they have any confusion or issues that they need resolved while they have the security system.
That is why I make it a point to be available to my customers. For the most part, I get to meet my customers face to face. Talk them through everything and get my team out their to install their security system.
However, as the owner of Northstar security I don't always have that chance if a customer calls in to order their security system instead of meeting me at their door. Just because they come searching for me doesn't mean that they don't receive the best service possible.
For one recent customer this was the case. She wanted a security system and I didn't meet her at her door. I made sure that I spoke directly to her to talk over her options and her budget to make sure she got exactly what she needed with a price that was right for her. I also made sure she knew that she could call anytime if she had any questions or concerns and I would be available to talk to her. She was happy with the options we offered so I sent my team out to her home to get her installed asap.
She ended up getting our basic package with the Simon XTI security system. We installed all the regular motion, window, door, smoke detector sensors in her home. She also opted to add the doorbell camera as an extra feature.
I made sure I went over how everything worked for her. She also made it clear that she was happy with how clear all the details were. She felt that everything had the clarity it needed for her to make an educated decision.
Check out another recent job we did with
doorbell camera installation.
